If you have any questions, concerns, or need assistance with your account, we're here to help.
Our customer support team is available to assist you via phone and web form. Please refer to the contact details below for specific inquiries.
We are committed to providing timely support. However, please note that our response times may vary depending on the nature of your inquiry. If you have a question or concern about responsible gaming tools, limits, or exclusions, we encourage you to use our web form, which can be found by clicking on this link. For technical issues related to mobile access, app performance, or account login difficulties, feel free to reach out via the contact details below.
For urgent matters requiring immediate attention or in situations where assistance is required outside of regular working hours, please use our dedicated support line:
1-855-700-0123 (Alberta Customer Support)
Our friendly and knowledgeable staff are available during business hours (Monday to Friday) from 9 AM to 5 PM EST. If you're calling from a different time zone or country, kindly refer to your local timezone for conversion.
In most cases, our web form is the best starting point for your inquiries. Our support team will promptly review your query and respond within 24-48 hours.
You can also find a comprehensive Help Centre containing answers to frequently asked questions (FAQs), general guidelines, and user manuals by following Help Centre
If you or someone close to you is experiencing problems with gaming behavior or responsible gambling practices, we're committed to supporting your needs. You can find additional guidance on our responsible gaming resources page:
Gaming Resources Page
This comprehensive guide offers dedicated support and advice for managing problematic behaviors.
If you need assistance with account recovery, verification, or specific changes related to your player profile, kindly use our secure contact form. We're committed to handling these inquiries promptly while maintaining confidentiality whenever required.
Please note that we follow a strict protocol for resolving complex issues and may need additional information from you before providing personalized support.
To help us better assist you:
We appreciate your cooperation and will promptly address all inquiries upon receipt of required information.
